Effective Date: [Jan 1, 2025]
Teamwork Packaging, Inc. (“Teamwork Packaging,” “we,” “our,” or “us”) is committed to delivering the highest level of service and quality in all contract packaging and fulfillment operations. If you are not satisfied with a service or believe an error has occurred, we will work with you to resolve the issue quickly and professionally.
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1. Eligibility for Returns or Adjustments
Because we provide custom packaging, co-packing, fulfillment, and assembly services, returns of services are generally not applicable. However, we accept service-related adjustments or remediation requests under the following conditions:
The issue is reported within 3 business days of service completion or product delivery
The error is due to a Teamwork Packaging process mistake, such as incorrect assembly, mislabeling, or shipping error
The customer provides reasonable documentation (e.g., photos, lot numbers, quantity affected) to verify the issue
If the issue is verified, Teamwork Packaging will either:
Rework or correct the affected products
Issue a credit toward future services
Replace packaging components (if provided by us)
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2. Customer-Supplied Materials
We are not responsible for damage, defects, or inaccuracies resulting from customer-supplied packaging materials, products, or instructions. However, if damage occurs due to mishandling while in our facility, we will review on a case-by-case basis.
To minimize issues:
All customer materials should arrive with a packing slip and PO reference
Materials should be inspected upon receipt, and any issues must be communicated promptly
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3. Shipping Errors & Lost Goods
If Teamwork Packaging handles outbound shipping and an error occurs (wrong destination, incomplete shipment, missing cartons), please notify us within 3 business days of receipt or delivery failure. We will work with our logistics partners to resolve the issue, and if the error is ours, we will correct it at no additional charge.
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4. Refunds
As a B2B service provider, monetary refunds are not typically issued. In the event of service failure or confirmed defect, Teamwork Packaging may offer one or more of the following:
No-cost rework
Credit on future services
Partial or full invoice adjustment
All requests will be reviewed by our Quality Control team.
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5. How to Request a Review
To initiate a return or service adjustment review, please email us at:
[CS@twpackaging]
Include:
Company name
Job number or PO
Description of issue
Supporting photos or documentation
Our team will respond within 2–3 business days to begin the resolution process.
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6. Final Notes
Teamwork Packaging values your partnership and strives to resolve all service-related concerns with urgency, transparency, and fairness. Our goal is to exceed expectations and maintain long-term satisfaction through quality service and clear communication.
